Chief Operating Officer
Company: Care Alliance
Location: Cleveland
Posted on: November 7, 2024
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Job Description:
Description: Care Alliance Health Center is looking to add a
dynamic, senior level leader to it's team of professional health
care executives. The Chief Operating Officer will work closely with
the CEO to implement a strategic vision of service, development and
growth.
Mission Statement:Our mission is to provide high-quality,
comprehensive medical and dental care, patient advocacy and related
services to people who need them most, regardless of their ability
to pay. Caregivers demonstrate a high level of empathy, compassion
and profound respect while providing excellence of care to our
patients. They serve as advocates for all of those in our Northeast
Ohio community, especially the most vulnerable.Job Summary:The
Chief Operating Officer (COO) is an integral member of the
Executive Leadership Team and is responsible for the strategic
daily operations of the organization. The position is responsible
for the development, integration, and implementation of a broad
range of operational activities relative to the strategic direction
and positioning of the organization. The COO reports directly to
the Chief Executive Officer. The ideal candidate will have
self-assurance, confidence, and experience to see the: big picture
and purposely drive toward results.
Task Responsibilities:*Includes but are not limited to: -
Operational Policy and Implementation: Develop and implement
operational policies, procedures, and processes to align with the
strategic plans and vision set by the CEO. Ensure successful
execution of the CEO's strategy across all levels of operations. -
Organizational Culture and Vision: Design and oversee initiatives
that promote Care Alliance's culture and vision, ensuring alignment
across all departments to maintain a cohesive operational approach.
- Leadership in Strategic Initiatives: Lead large-scale
organizational projects and initiatives as directed by the CEO,
collaborating on the Annual Strategic Plan and accountable for
timely revisions and successful implementation. - Oversight of
Facilities and Transportation: Direct and oversee the Facilities
and Transportation teams, ensuring all facilities are fully
operational and meet quality standards that support patient access
and satisfaction. - Operational Efficiency and Cost Management:
Develop operational strategies to optimize high-quality,
cost-effective processes, with accountability for key performance
metrics and cost control. - Data and Reporting: Collaborate with
the CFO on data analysis and statistical reporting requirements,
ensuring accuracy and compliance in all organizational reporting. -
Compliance and Risk Management: Ensure all operations meet local,
state, and federal regulations, promoting risk mitigation
strategies in coordination with the Chief Medical Officer (CMO) and
Director of Nursing. - Community Representation: Act as the
organization's representative at community events, Board meetings,
and other functions in the CEO's absence, supporting positive
community engagement initiatives. - Provider Efficiency and Clinic
Operations: Partner with the CMO, Director of Nursing, and Director
of Quality to enhance provider efficiency, address clinical issues,
and continuously improve patient access and quality of care. -
Quality and Performance Improvement: Collaborate with the Quality
Director to identify and implement improvements in care quality and
operational performance, ensuring robust patient and staff risk
management. - Staff Leadership and Development: Foster an inclusive
and positive work environment, provide strong day-to-day
leadership, and maintain an open-door policy for all staff. Conduct
performance appraisals and professional development for direct
reports, ensuring alignment with organizational goals. -
Relationship Management: Build and sustain collaborative
relationships with the CEO, executive team, Board, community
partners, and business associates to support Care Alliance's
mission and strategic objectives. - Confidentiality and Compliance:
Uphold and enforce the organization's confidentiality policies,
ensuring all sensitive matters are handled in strict compliance
with regulatory and organizational standards. - Other duties as
assigned
Requirements: Minimum Education and Experience: Required: -
Master's degree in Health Administration, Business Administration,
Human Services, or related discipline. - Minimum of five (5) to ten
(10) plus years of progressively responsible management experience
in health care or human service-related organizations. - Minimum of
3 years FQHC leadership experience - Strong written and verbal
communication skills, confident public speaker, with the ability to
represent the organization at events or with the media. - Ability
to successfully lead, guide and direct a team of professional staff
- Ability to thrive in a fast-paced environment on multiple
projects in an enterprising atmosphere that requires passion,
vision, resourcefulness, flexibility, tenacity and patience.
We require all applicants to complete the Culture Index(TM) Survey
so we can see how it may apply to your work related needs as well
as our company requirements. Please be informed that Culture Index
is:
PIf89e8622fc4e-37248-35934662
Keywords: Care Alliance, Cleveland Heights , Chief Operating Officer, Executive , Cleveland, Ohio
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