STORE MANAGER

Company: H&M
Location: Warren
Posted on: November 11, 2024

Job Description:

Job Description** About the Role**
As a Store Manager, you'll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial curation & standards according to the store format location and global & regional strategies. You have the responsibility of leading the full store team to excel. You create an inclusive culture that promotes collaboration and entrepreneurial spirit and are responsible & aware of the store's strengths, opportunities, and competitors. You'll also be the person who analyzes and follows up on sales, creating plans to optimize results and profits.A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*_ Customer Sales & Profit_

• Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to your store format environment, global guidelines and regional strategies
• Represent yourself and the H&M brand positively during all customer interactions
• Establish, analyze, and follow up on sales & budget goals, and create plans to optimize results
• Ensure personal customer service is provided in all areas of the store, ensuring your team initiates customer interactions, guiding customers through fashion stories and works towards actively selling our products
• Following up that your teams are actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
• Schedule to budgeted hours plan in line with sales budget and commercial activities
• Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges
• Be aware of your store strengths and opportunities, identifying commercial opportunities and acting on them. Maintain competitor awareness & knowledge
• Manage store maintenance in a cost-efficient way
• Ensure all admin routines for both people and operations are handled in a correct way** Fashion & Trend Awareness**
  • Keep up to date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc
  • Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions
  • Ensure good understanding of the local area of your store, customers, competition, and fashion trends_ Team & Development_
    • Responsible for talent and performance management in your store - recruiting, onboarding, upskilling, and developing your team
    • Complete performance evaluations and succession planning to support business needs & team
    • Retain and share your knowledge and skills with your team
    • Strong collaboration with Area team and store leadership team including VMs
    • Ensure excellent communication & professionalism
    • Responsible for the teams planning & scheduling
    • Regular communication to store colleagues to inform, motivate and inspire - daily/weekly meetings, etc
    • Ensure all procedures, routines, security, and legal requirements in all areas of the store are followed
    • Participate in relevant available Onboarding & introduction processes, trainings and courses relevant for your role & future development_ Retail Operations/ Visual & Commercial Execution_
      • Ensure a clean and tidy sales floor and back of house.
      • Ensure high fashion quality, visual and commercial product presentation, with great garment care.
      • Ensure good stock levels and provide input on allocation to relevant area or sales market colleagues
      • Responsible for & supports with the daily opening & closing of store routines and processes
      • Ensure the full garment cycle - from delivery to garment presentation - and fitting room routines are according to our standards, processes, utilizing all tools and technology provided
      • Upkeep & following best practices for any in-store OMNI Services & in-store tech services/tools etc (Instore Care App, Click & Collect, Smart Store etc)
      • Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global & local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout the store
      • Update & maintenance of BOH areas for all colleagues (key information, health & safety, tidiness etc)Qualifications:
        QualificationsHigh School Diploma or equivalent. 2-4 years of demonstrated leadership experience in a retail/sales environment. Proven ability to manage, drive and deliver financial results while controlling costs. Ability to influence and motivate a team to achieve set goals and objectives.Knowledge & Skills:
        • Guest and team focused mindset with extensive experience in customer-facing, customer-centric environments
        • Excellent verbal and written communication skills with the ability to convey technical issues and write routine reports
        • Business mentality with the drive to exceed established goals
        • Possess basic algebra skills to calculate figures and amounts such as discounts, interest, commissions proportions, and percentages
        • Proactive with demonstrated proficiency in multi-tasking within a fast-paced environment
        • Ability to take initiative in identifying problems, collecting data, and establishing facts in order to produce practical decisions and solutions
        • Ability to effectively mentor, coach and develop teammates Work Environment & Physical Requirements:This job operates in an automotive shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt and dust.Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR)Ability to work flexible hours, days, evenings, weekends and holidaysMust be able to lift, carry and stock merchandise and supplies up to 50 lbs. without assistanceFrequent standing and walking for long periods of timeFrequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twistingAdditional InformationBenefits
          • Health Insurance
          • Dental Insurance
          • 401K Retirement Plan with Company Match
          • Paid vacation
          • Paid Holidays
          • Employee Discounts
          • Career Development Your next Destination!Growth Opportunity:At Monro we're committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Keywords: H&M, Cleveland Heights , STORE MANAGER, Hospitality & Tourism , Warren, Ohio