Operations Specialist, Academic Technologies

Company: Softworld Inc
Location: Grosse Pointe
Posted on: April 18, 2025

Job Description:

Job Title: Operations Specialist, Academic Technologies

Please ensure you read the below overview and requirements for this employment opportunity completely.

Job Location: Auburn Hills Michigan ,48236

Onsite Requirements:

Proficient in HTML5, XML, JavaScript, and with CSS
Tier 1 users management experience
Proficient with MS Office, especially excel

Job Description:

Knowledge and Skills Required:

Exceptional customer service skills with a knowledge of technical support best practices in an academic environment desired
Ability to explain relevant technologies to non-technical user base
Knowledge of enterprise software application administration in an LMS or other academically relevant software environment
Working knowledge of HTML and image editing
Intermediate experience working in various operating system and software environments that may include Apple and Microsoft, and/or similar platforms and architectures
Knowledge of mobile and wireless technologies as it applies to an academic environment
Advanced Microsoft Office experience
Demonstrated ability to quickly master new technologies
Excellent written and oral communication skills
Ability to multitask with strong time management skills
Extreme attention to detail and accuracy

Preferred Knowledge and Skills:

Proficient in HTML5, XML, JavaScript, and with CSS
Familiar with IMS and SCORM compliance

Education:

Associate's degree in Information Technologies or related field, or technical training equivalent.
Bachelor's degree in Information Technologies or related field preferred.
Years in industry and certifications may be taken into consideration.

Experience:

Two (2) or more years of experience with end user support of an LMS or cloud-based platforms (in higher education preferred).

**3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.

This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future**

Keywords: Softworld Inc, Cleveland Heights , Operations Specialist, Academic Technologies, IT / Software / Systems , Grosse Pointe, Ohio